NORTH AMERICA RMA CHECKLIST You are sending your ASUS product in for inspection and Get the RMA Checklist Not the form you were looking for?. Upload a PDF or design from scratch flyers, magazines, books and more. Author: ydavidson, Catalog: Asus RMA CheckList, Published: Oct I am sending in my laptop for RMA. however the checklist is really throwing me off so do i check yes if i am sending my AC Adapter? or is that.

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You should have received the RMA instructions in a separate e-mail. Nice work David, helpful as usual.

Any physical damage to the interior hardware components are deemed out-of-warranty, regardless of any existing warranty on your notebook. RMA turnaround times were in the time frame of days. Each second call had the email in my inbox before the end of the call. After you’ve taped up your box, make sure to write the RMA shipping address from the service email on the box, and include the RMA number. However, not everything can always go smoothly.

The chat was closed and we were sent RMA instructions and they let us know the RMA number was valid for 30 days from the date issues.

Could you please upload a copy of your proof of purchase. Different ASUS product lines return may have a different repair center location. We needed to get written consent to publish screen shots and fform of those e-mails due to that disclaimer.

Please be informed that this shipping privilege does not include shipping material. Please be sure to read the documents thoroughly for important information prior to returning your ASUS product to our repair center. This whole process can take over half an hour.


Our technicians will need this for testing purposes. Don’t plan to do this on a short schedule.

asus tablet repair

Asus tablet service website lists 3 ways to get in touch with them. Before you tape your box up don’t forget to ram the RMA checklist.

Having to go through a “middleman” undoubtedly lengthens the repair process. In it will include your service number, RMA number, instructions on how to ship your product to Asus, and easily overlooked a.

Asus RMA checklist question. – Asus – Laptop Tech Support

I sent and email almost a week ago now I’ve searched their product listings and haven’t been able to find the AC adapter even listed anywhere as an available part. How to find serial number? July 24th, We got busy ashs things and finally dropped off the card with Fedex Ground. Your name or email address: It does not take them very cheecklist to send the shipping email so don’t believe them during the first call if they say it could take minutes.

This email and any attachments to ssus contain confidential information and are intended solely for the use of the individual to whom it is addressed. Please take the serial from the physical ASUS product, as the original box may differ.

I guess I could also check with NewEgg to see if they sell the adapter as a rja item We got busy with things and checklust dropped off the card with Fedex Ground. Last edited by a moderator: Please Select Postal Code.

Additional information to anyone who needs repair service. Note that Asus only accepts Visa or Mastercard. There is no way to predict when the out-of-stock part will become available again and check,ist best option is to continue calling Asus every few days to check on the status. Add Thread to del. You will still need to move that data off the tablet. From the decor filled with limited edition Asus notebooks to the technician’s professionalism, everything was what I had come to expect at a company’s main facility.


Thank you for choosing ASUS! If I’ve missed something let me know. View this thread in our forums! Connectivity Please Select Connectivity.

Do not complete this form for these types of requests. What Notebook Should I Buy? Send me a donation and I will put it towards our community. Please back up before sending unit in for service.

Asus RMA and Warranty Guide | NotebookReview

Asus does have an estore and the AC adapter is available though overpriced. You should also note checklisr if you mail your shipment in the original packaging, you will most likely not get that packaging back.

This information can also be applied to having the dock repaired. Please note that it is your responsibility to ship the notebook to us in good condition. If your product is outside the manufacturer warranty term, you may still complete the web form, but you must upload a copy of your proof of purchase for warranty validation and you will receive a Case.

Yes, my password is: Thanks again for your list of suggestions it is very nice and was reasonably helpful.