Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

Author: Yora Faelmaran
Country: Argentina
Language: English (Spanish)
Genre: Love
Published (Last): 8 April 2006
Pages: 219
PDF File Size: 4.19 Mb
ePub File Size: 20.71 Mb
ISBN: 213-7-73394-824-1
Downloads: 33364
Price: Free* [*Free Regsitration Required]
Uploader: Tut

Meet first, exceed second. My only concern is that money raises, bonuses seem to be an essential part of the plan. Help customers save money and time. I promise, that combination really does describe this book!

First, it allows you to be consistent. Blanchard Goodreads Author. Hardcoverpages. I think this book, a quick read, is a good place to start for improvement.

A traditional customer service paradigm

Tie raises and promotions to scores employees receive from their customers internal and external. Write a customer review.

Amazon Advertising Find, attract, and engage customers. Do not buy this book.

RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans. Jul 16, Celeste rated it it was amazing. People complain that the information is too simple and that everyone should already know this, and yet customer cans often sucks, plain and simple.


He understood the importance of having a vision of his own to start with. East Dane Designer Men’s Fashion.

Raving fans – Customer Service Book Summary

Amazon Music Stream millions of glanchard. I liked the meat of the story but wish it had been wrote more on an adult level.

I was a little worried that this would be dull and like I was back in school again. Thanks for telling us about the problem. Feb 27, Steven rated it liked it.

Jerry Springer is less insulting to human intelligence. And really, do business professionals only have one hobby? If you really want a booming business, you have to create Raving Fans.

The book will definitely challenge the way that you currently raing at the customer experience and encourage you to improve. Based on three simple principles Decide, Discover, Delivereach company has created a group of Raving Fans not just customers, but fans who wouldn’t consider shopping anywhere else for what one of these companies offers.

Just having satisfied customers isn’t good enough anymore.

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard

This was a turning point in blanchrd leadership. Get fast, free shipping with Amazon Prime. By any means though, I wasn’t excited to read it.


As you read this short, easy book, you’ll begin to recognize the concepts from this book in businesses that you frequent.

Raving Fans: A Revolutionary Approach to Customer Service

Perhaps they are drawn to this book hence the “over 1 million sold”. This book is a tans read if you’re a business owner!

Quick read, simple message, but sometimes the simplest of messages are the hardest to see without an outside perspective. Just a few little systems applied to your business can blancjard you from mediocre blancchard amazing! He lives in San Diego, California. To see what your friends thought of this book, please sign up. Turn On the People in Any Organization. Thank and reward employees for looking after customers, so they keep doing it.

I’ve been reading a lot of fiction lately, so I decided to pepper in a “business” book. View all 4 comments. Amazon Renewed Refurbished products with a warranty.